2006-05-29

企业网站应多些售后服务信息

  前段时间,家里的热水器坏了,是内胆漏水了。

  这个热水器是结婚那年买的,将近5年了,是安格尔的牌子,在热水器的正面面板上醒目地贴着一张标签:"3年内内胆漏水换1台,返300元;8年内内胆漏水换1台",而且有保险公司的标志在上面。当时买这个名不见经传的牌子,多少有点冲着他这句话的意思。

  产品的说明书和维修单,找了一圈,没找到。

  于是借助强大的网络,准备搜索一下厂家,更希望能找到维修、更换内胆的服务商信息。对比了一下Google和百度,看来还是百度比较适合国情,倒是给我找到了厂家的网站:安格尔卫厨电器。但在网站上只有简单的公司简介、产品介绍、信息反馈和联系我们。我所购买的型号:金刚王RZB80。

  但我想再找一下,有否全国的维修商信息,空。这样的网站对客户来说,意义并不大,估计也是厂家不够大的关系吧。但反观大多数的企业网站,多的是产品介绍,少的是售后服务信息。并不能很好地为广大已购买用户服务,这也许也是许多国内企业所没有做好的地方吧。

  看来只有明天打客服电话询问相关事宜了,结果,求知。

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